Skip to content
LeadSmart AI

2 min read

Tune the AI's writing voice and tone

Set how the AI drafts messages — professional, friendly, or direct — and what topics it should always escalate to you.

Out of the box, the AI defaults to a friendly-professional tone. You can tune this two ways: a style slider that affects every message, and a set of escalation rules for topics the AI shouldn't decide on alone.

Step by step

  1. Open Settings → Voice & Style → Drafting voice.

  2. Pick a tone: Professional, Friendly, or Direct. Optional: upload 2–3 sample messages you've written and click Train from samples — the AI learns your phrasing patterns.

  3. Under Escalation rules, add topics that should always go to you instead of auto-replying: 'price negotiation,' 'legal questions,' 'specific contract terms.' These flag the message as Needs reply.

  4. Save. New drafts use the new voice immediately; in-flight sequences keep their existing copy.

Need help with something else? Browse all guides or email support.